Jax Sales HQ
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Sales HQ

5-step flow, quick responses & support QR

🔧 Built for MSAs
Good evening 👋
Sunday, Mar 22
Here's everything you need for your shift.
First few shifts? Start here.
These 3 things will get you selling confidently fast:
Tip of the Day
A chatty customer is an easy close. Build rapport first, then slide the pitch in naturally.
9
days left
this month
Customer Support
UC Department QR
Tap to open — hand the tablet to the customer to scan.
›
Conversion Tracker
Adj. Cars
Site total this month
Sales
New memberships
Reinstates
Cancelled brought back
Goal %
Site monthly target
Today's Close
"A single wash is $15. First month of the membership? $16. That's $1 more for unlimited washes all month."
Shift Checklist
0 / 4
Top 10 MSAs This Week
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Jax Kar Wash
Have an Unlimited Club question?
Scan the QR code below to submit your question directly to our team. We'll follow up with you personally.
Scan with your camera
jaxkarwash.com/unlimited-club-questions
💳
Billing & payments — charges, receipts, plan changes
❌
Cancellations — stop your membership anytime
✈️
Vacation holds — pause while you're away
🚗
Vehicle transfers — switch to a different plate
💬
Anything else — our team responds within 24 hours
Our team responds to all inquiries within 24 hours.
Weekday responses are typically much faster.
Customer's City

Start typing any city — suggestions appear instantly.

Browse All Cities
95 cities Jax logo = Has location   Pin = Nearby
🔧 Amenities:
How the Unlimited Club Works
1
Sign Up
Sign up at the booth or at jaxkarwash.com. Pick your plan, enter your license plate and payment — takes about 2 minutes.
2
Pull Into Any Jax
Drive into the Unlimited Club lane at any of our 50+ Michigan locations. No app, no card to swipe.
3
Plate Read Automatically
Our LPR camera reads your plate in seconds. Gate opens automatically — the whole thing takes about 6 seconds.
4
Car Gets Washed
Soft cloth wash, then hand towel dried every time. Interior plan? Inside gets cleaned too.
5
Free Vacuums
Double-sided vacuums and air blowers — free with every wash.
6
Manage Online
Change plan, add vehicle, update card, pause, or cancel — all at jaxkarwash.com from your phone.
Good to Know
✓ Wash up to twice per day
✓ Works at all 50+ Michigan locations
✓ Cancel anytime online — no phone calls
✓ Vacation Hold — pause up to 9 months
✓ Interior plan? Skip interior any day = free exterior upgrade
Quick Way to Remember
Basic
Clean Car
Basic Plus
Clean + Protection
Almost Everything ⭐
Most Popular
Everything
Max Protection
✓ Every wash includes: Guaranteed Clean, Towel Dry, Free Vacuums, Compressed Air, Underbody Wash
Basic
Single Wash $11
✓ Guaranteed Clean
✓ Towel Dry
✓ Free Vacuums & Air
Best for: just want a clean car
Basic Plus
Single $15  |  Club $25.99/mo
✓ Everything in Basic, plus:
✓ Triple Foam + Bond Wax
✓ Wheel Cleaner
✓ Under Sealant
Best for: clean + protection
⭐ Most Popular
Almost Everything
Single $20  |  Club $33.99/mo
✓ Everything in Basic Plus, plus:
✓ Hot Wax & Shine
✓ Rain-X Windshield
✓ Tire Shine
Best for: shine + protection
Everything
Single $24  |  Club $39.99/mo
✓ Everything in Almost, plus:
✓ Simoniz Ceramic Sealant
30 days protection from elements
Best for: maximum protection
Interior Cleaning (Members Only)
Quick vacuum and wipe-down — not a full detail. Members only. One-time add $25, or upgrade membership.
✓ Exterior Wash & Towel Dry
✓ Vacuum Carpets & Mats
✓ Clean Windows & Mirrors
✓ Wipe Dashboard & Console
✓ Wipe Door Panels
✓ Wipe Steering Column
Detailing — Appointment Only
Direct customers to JaxKarWash.com/detailing-services or call the location.
JX2 — Birmingham
JX9 — Troy
JXB — Rochester
JXA — W. Bloomfield
JXO — Maple
♻
Unlimited Washes
Wash up to twice per day at any 50+ Michigan locations. One membership, everywhere.
❌
No Contracts
Cancel anytime online — no phone calls, no runaround. Always in control.
🏞
Hand Towel Dry
Every car, every wash, every location. Soft cloth only — no scratches.
🧹
Free Vacuums
Double-sided vacuums and air blowers free with every wash. Most competitors charge extra.
🚌
License Plate Reader
Dedicated Unlimited lane — 6-second transaction. Just pull up and drive through.
🏖
Vacation Hold
Going away? Pause online. 30-day min, 9-month max. You lose no time.
⭐
Cross-Grade (Interior)
Skip interior any day = free upgrade to next exterior level. Every visit.
💻
Self-Manage Online
Change card, switch plans, add vehicle, cancel — all from your phone.
🔒
Secure Billing
Jax never sees your card number. Stored by payment processor — safer than a restaurant.
💰
Annual Pay Perks
Pay 12 months = 13th & 14th free + $40 gift card. Pay 6 months = 7th free.

🔥 The No-Brainer Close

First month promo = $1 more than a single wash. Come back once and it already paid for itself.

⭐ Interior plan? Skip interior any visit = FREE upgrade to next exterior level. Promo can end at any time.

PlanSingle WashRegular/moMonth 1Months 2 & 3
EXT Basic Plus$15$25.99$16$5 off each
EXT Almost Everything$20$33.99$21$6 off each
EXT Everything$24$39.99$25$7 off each
EXT w/ Graphene—$44.99$30$7 off each
INT Basic Plus—$47.99$41$8 off each
INT—$47.99$46$9 off each
INT Everything—$59.99$50$10 off each
INT w/ Graphene—$64.99$55$10 off each
🌐 Customer Menu
Show customers the Unlimited Club pricing in their language.
The 5-Step Sales Flow
1
Greet Warmly
"Hi! Welcome to Jax. Have you been here before?"
2
Recommend a Wash
"Most customers go with our Almost Everything wash — great shine and protection."
3
Introduce the Unlimited Club
"If you wash even twice a month, our Unlimited Club is cheaper than buying two single washes."
4
Present the Offer
"Right now you can start for just $__ for your first month and wash every day if you'd like."
💡 Fill in the Month 1 promo price from Pricing tab
5
Close with Confidence
"Should we get that started for you today?"
Quick Objection Responses
"I only need a wash today."
Many members join because it's cheaper even for just two washes. How many times do you wash per month?
"I don't wash that often."
Most members end up washing more once it's paid for. Do you pass by this Jax often?
"It's too expensive."
First month is $1 more than a single wash. Come back once and it already paid for itself. Do you think you'll wash your car again in the next 30 days?
"Maybe next time."
This promo can end any time — today is genuinely the best day. Is there anything holding you back?
💬 Need more? Tap Sales Playbook → Objections for full responses to 13 objections.
⚠ Chargeback Warning
If a customer cancels before their first billing date, your signup bonus will be charged back. Make sure customers genuinely want it.
Billing date = the date they signed up. They must stay through at least one full cycle for your bonus to stick.
1
Greeting
Every customer gets energy and a smile. Brand the name every time.
"Welcome to Jax, my name is ______."
"Welcome back to Jax! Great to see you."
2
Build Rapport
Make it personal — find common ground or give a genuine compliment.
"I have a Jeep too! How do you like yours?"
"Your dog is adorable — we have free dog treats!"
3
Discover Needs
Ask simple questions to understand what they need.
"How often do you usually wash your car?"
"Do you live or work in the area?"
4
Recommend a Solution
Use what they told you. Name the plan and give 2–3 benefits that matter to them.
"Based on what you told me, I recommend our Unlimited Club — it pays off in less than 2 washes."
5
Assume the Sale
Don't ask if they want it — guide them to the next step confidently.
"Let's go ahead and get that set up for you."
6
Thank & Explain Next Steps
Thank them and tell them exactly how to use their membership.
"Your plate is registered — just pull into the Unlimited lane and you'll go right through!"
Guidelines for Every Interaction
✓ Speak clearly and confidently
✓ Keep explanations simple
✓ Focus on benefits, not features
✓ Guide them — don't make them decide alone
✓ Eye contact, smile, positive body language
✓ No phone — stay engaged
UC Conditions — Good to Know
📅 Billing date = the date they signed up. Sign up on the 3rd? Billed on the 3rd every month.
🚗 Vehicle transfers — can move to a different vehicle up to 4 times per year.
📝 Loaner vehicle — can wash loaner if car is in service, but must show loaner papers to manager.
📷 LPR issues — if plate won't read, attach a FastPass to the vehicle.
🔒 Cancel policy — account stays active until paid term ends, won't be billed again.
⏰ Vacation Hold — 30 day min, 9 month max, once per year.
Customer says...
Say this:
Key points:
🌟 Welcome to the Team!
This guide is built for your first days. You've got everything you need right here — read it before your first shift and come back whenever you need a confidence boost.
🧠 The Right Mindset
💰
You're not selling — you're saving them money
A single wash is $15. The membership first month is $16. You're literally helping them save money if they ever come back this month.
🙋
The worst they can say is no
No one gets angry at a friendly recommendation. Most people just need someone to explain it clearly. Be that person.
💪
Confidence comes from knowing your stuff
The more you use Jax Sales HQ, the more natural it feels. You won't know everything on day one — that's completely okay.
🎯
Every "no" gets you closer to a "yes"
Sales is a numbers game. Not everyone will sign up — that's not a reflection on you. Keep going.
✅ Do's & ❌ Don'ts
✅ Do This
✓Make eye contact and smile every time
✓Say "Welcome to Jax" to every customer
✓Assume they want it — guide them forward
✓Ask follow-up questions to keep them talking
✓Keep it simple — 2–3 benefits max
✓Ask a teammate for help if stuck
✓Always mention the promo price first
❌ Don't Do This
✘Say "Do you want to sign up?" — too easy to say no
✘Overwhelm them with every single feature
✘Give up after the first objection
✘Look at your phone during an interaction
✘Say "I don't know" — use Jax Sales HQ!
✘Pressure anyone — guide, don't push
✘Rush the pitch — let them respond
👤 Reading Your Customer

Different customers need different approaches:

⏳
The Rushed Customer
Short & punchy
Moving fast, checking their phone, distracted.
"Real quick — our membership is only $1 more than a single wash and you get unlimited for the whole month. Want me to set it up?"
🗣
The Chatty Customer
Build rapport first
Friendly, in no hurry, making conversation.
Build rapport first, then: "By the way, have you heard about our Unlimited Club? You seem like someone who'd get a lot of use out of it..."
🤔
The Skeptical Customer
Lead with math
Arms crossed, questioning, wants proof.
"A single wash is $15. First month membership is $16. That's literally one dollar more for unlimited. Come back once and you've already made your money back."
😊
The Friendly Regular
Easy close
Comes in often, already loves Jax.
"You're here all the time — you'd be saving money with the membership! You're basically paying more by NOT having it."
🎧 See It in Action

Read through these full conversations to feel what a real pitch looks like:

Scenario 1: New Customer at the Booth
Customer
"Hi, I just want a basic wash today."
You
"Welcome to Jax! Absolutely. Quick question — how often do you wash your car?"
Customer
"Maybe twice a month."
You
"Perfect — then I have to show you this. A single Basic wash is $15. First month of the membership? $16. For $1 more you get unlimited washes all month. Come back once and you've already saved money."
Customer
"Wow, I didn't know that. What's the catch?"
You
"No catch — no contract, cancel anytime online. Your plate gets registered so you just pull in and drive through. Want me to get that set up for you today?"
Scenario 2: Handling "Too Expensive"
Customer
"$34 a month seems like a lot."
You
"I hear you — but a single wash of this plan is $20. First month of the membership? $21. That's $1 more for unlimited washes. You'd only need to come twice to break even — after that you're saving every visit."
Customer
"Hmm, I do wash my car pretty often..."
You
"And if life gets busy, we have a Vacation Hold — you can pause it online. Cancel anytime, no hassle. How often do you think you'd come in?"
What To Do If You Don't Know Something
✓ Check Jax Sales HQ first — the answer is probably in here
✓ Ask a teammate or manager — never guess on pricing or policy
✓ It's okay to say "Great question — let me find out for you"
✓ Don't promise something you're not 100% sure about
✓ You won't know everything on day one — and that's completely normal
C
Chargeback
When your signup bonus is taken back because a customer cancels before their first billing date. Always make sure customers genuinely want the membership to avoid this.
Conversion Rate
The percentage of customers you interact with who sign up for the Unlimited Club. Used to measure your personal performance and determine team bonus eligibility.
Cross-Grade
A benefit for interior plan members. If you don't want your interior cleaned on a given visit, you skip it and automatically get upgraded to the next higher exterior package for free instead.
E
Efficiency
Your personal conversion rate — how many memberships you sell out of all the customers you interact with. You need to hit a minimum efficiency to qualify for the Team Bonus.
EXT (Exterior)
Shorthand for exterior-only Unlimited Club plans. No interior cleaning included. EXT BP = Exterior Basic Plus, EXT AE = Almost Everything, EXT EV = Everything, EXT GR = w/ Graphene.
F
FastPass
A physical pass attached to a vehicle when the license plate can't be read by the LPR system. Allows the member to still use the Unlimited Club lane without their plate being scanned.
I
INT (Interior)
Shorthand for interior cleaning Unlimited Club plans. Includes exterior wash plus interior cleaning add-on. INT BP, INT AE, INT EV, INT GR are the four tiers.
Interior Cleaning
A quick vacuum and wipe-down service included with interior Unlimited Club plans. Not a full detail. Covers carpets, windows, dashboard, console, door panels, and steering column.
L
LPR (License Plate Recognition)
The camera system that reads a member's license plate as they pull into the Unlimited Club lane. It identifies them as a member and opens the gate automatically — the whole process takes about 6 seconds.
Loaner Vehicle
A temporary vehicle given to a member while their car is being serviced. Members can wash their loaner at Jax but must show loaner paperwork to a manager first.
M
MSA (Membership Sales Associate)
Your role! You're responsible for signing customers up for the Unlimited Club, explaining plans and benefits, and hitting conversion goals at your location.
R
Residual Bonus
A monthly bonus you earn for every active membership you've sold. As long as the customer stays a member, you keep earning a small amount each month. Rewards long-term performance.
S
Signup Bonus
The one-time bonus you earn when a customer signs up for the Unlimited Club. Amount varies by plan — interior plans pay more than exterior plans. Paid weekly.
T
Team Bonus
A monthly bonus earned when your site hits its conversion goal AND you personally meet your minimum efficiency. Ranges from $75–$225 depending on site type and performance level. Part-time MSAs earn 50%.
U
UC (Unlimited Club)
Jax's membership program. Members pay a monthly fee for unlimited washes at any Jax location. No contract — cancel anytime online. The main product you're selling.
Unlimited Club Lane
A dedicated lane for Unlimited Club members at Jax locations. Members pull in, their plate is read by LPR, and the gate opens automatically. No stopping, no payment needed.
V
Vacation Hold
A feature that lets members pause their membership while they're away or storing their car. Minimum 30 days, maximum 9 months, once per year. Members manage this themselves at jaxkarwash.com.
Vehicle Transfer
Moving a membership from one license plate to another. Members can do this up to 4 times per year — useful if they get a new car or want to switch which vehicle the membership is on.
💰 Weekly Signup Bonuses

Enter how many of each plan you sold this week:

PlanQtyEarned
Ext Basic Plus +$2.00
$0
Ext Almost Everything +$5.00
$0
Ext Everything +$8.00
$0
Ext w/ Graphene +$10.00
$0
Int Basic Plus +$12.00
$0
Int Almost Everything +$15.00
$0
Int Everything +$18.00
$0
Int w/ Graphene +$20.00
$0
⌛ Hours Worked This Week
hours × $15.00/hr
$0
Signup Bonuses$0.00
Hourly Pay$0.00
Estimated Weekly Total$0.00
📅 Monthly Residual Estimate

Based on memberships sold above staying active all month:

Estimated monthly residual$0.00
Residual eligibility is based on active participation. See MSA Residual Policy for full details.
Team Bonus Reference

Your site must hit its conversion goal AND you must meet minimum efficiency to qualify:

Site Conversion Goals
Exterior: 13% → $75  /  16% → $225
Interior: 15% → $75  /  18% → $225
New Build Y1: 16% → $75  /  19% → $225
New Build Y2: 14.5% → $75  /  17.5% → $225
Your Min. Efficiency
Exterior: 10.5%
Interior: 12.5%
New Build Y1: 13.5%
New Build Y2: 12.0%
Part-time = 50% of bonus amounts

Estimates only. Bonuses subject to chargebacks and company review. See MSA Pay Structure for full details.

MSA Glossary

Key terms you'll hear every day. Know these and you'll sound like a pro from day one.

💰 Bonus Calculator

Enter how many of each plan you sold to see your estimated weekly signup bonus. Rates reflect promo pricing (20% discount). Numbers are estimates — see your manager for exact payouts.

🚗 Exterior Plans
Ext Basic Plus
$1.60 / signup
Ext Almost Everything
$4.00 / signup
Ext Everything
$6.40 / signup
Ext w/ Graphene
$8.00 / signup
🏠 Interior Plans
Int Basic Plus
$9.60 / signup
Int Almost Everything
$12.00 / signup
Int Everything
$14.40 / signup
Int w/ Graphene
$16.00 / signup
Signups This Week
0
Signup Bonus
$0.00
Hourly (8hr shift)
$120.00
Est. Total (shift + bonuses)
$120.00
📈 Monthly Residual Bonus

You also earn a monthly residual for every active membership you've sold. These add up over time!

Exterior Plans
Ext BP ?Exterior Basic Plus — $0.50/mo
Ext AE ?Exterior Almost Everything — $0.75/mo
Ext EV ?Exterior Everything — $1.00/mo
Ext GR ?Exterior w/ Graphene — $1.25/mo
Interior Plans
Int BP ?Interior Basic Plus — $0.75/mo
Int AE ?Interior Almost Everything — $1.00/mo
Int EV ?Interior Everything — $1.25/mo
Int GR ?Interior w/ Graphene — $1.50/mo
💡 Example: Sell 20 Ext AE memberships and keep them active = $15/month in residuals, every month, on top of your hourly and signup bonuses.
👥 Monthly Team Bonus

Earned when your site hits its conversion goal AND you hit your personal efficiency minimum. Both required.

Site Type $75 $125 $175 $225 Min Eff.
Exterior 13.0% 14.0% 15.0% 16.0% 10.5%
Interior 15.0% 16.0% 17.0% 18.0% 12.5%
New Build (Yr 1) 16.0% 17.0% 18.0% 19.0% 13.5%
New Build (Yr 2) 14.5% 15.5% 16.5% 17.5% 12.0%

Part-time MSAs receive 50% of team bonus amounts. Bonuses reviewed and paid monthly.

📱 Tip: Tap Share → Add to Home Screen for quick access!